Account locked even though I have 18k credits

[jeremyhermann@gmail.com]

I tried to upload a new CSV file and got an error message saying that I needed to buy more credits. I spent $99 to get more credits and I now have 18k credits (which means that I probably had a bunch before I spent another $99. Still my account is locked and I can't do anything. I keep getting error messages saying that I need to buy more credits. 

[Linda]

Hi Jeremy! I'm sorry you're having problems with your account. Indeed, I can see that you have credits in your account, so please ignore that message because that's not the issue. I'm going to alert the trial team directly and try to get someone to help you asap. Please stay tuned.

- Linda