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Starting a Trial issue

Blue LED

I received the Start the 14 day trial email yesterday. However, I initially got an error after sign in. I had updated my password successfully (I think).

After resetting the password, I was able to change it but now I am getting this error:


Signed in to identity provider successfully, but Portal account missing or invalid.


Any thoughts on how to get this resolved?



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2 Replies
DataRobot Employee
DataRobot Employee

Hi @ronald888 ,


I took a quick peak at your account and it looks like you'll need the unique URL sent in your Welcome to Trial email. I have it and am going to direct message it to you in your Community inbox right now, so keep an eye out!




AI Platform Trial Team

Blue LED

All good now! Thanks

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