US Cloud—Maintenance Window (February 8, 2020)

Community Team
Community Team


We are going to perform the production Redis database maintenance as a part of the Redis upgrade project. An internal engineering ticket for reference is COPS-1691.

The same operation was already completed on the EU Managed AI Cloud last weekend (


DataRobot US Managed AI Cloud:


February 8, 2020. The maintenance window is 8AM–11AM UTC (Coordinated Universal Time).

The expected maintenance duration is one hour with expected user impact of less than 30 minutes.

Potential Impact

During the upgrade, we have to switch the Redis master database. After the failover, there could be a potential short user impact until the next failover happens. This may take up to 30 minutes.

Affected services:

  • Project creation
  • Prediction file upload (DataRobot GUI Predictions)
  • Jupyter IDE workers

DataRobot Customer Support and Cloud Operations teams will be on standby during the maintenance window.

For more information

If you have additional questions about the maintenance, please send email to or log a ticket with DataRobot Customer Support.


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Community Team
Community Team

UPDATE: February 8, 2020 - 9:08 AM UTC —The scheduled maintenance is completed. It has been verified that the system functions properly. If you experience any issues with DataRobot platform, please reach out to

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