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Can’t access DataRobot Community or DataRobot University?

DataRobot Employee
DataRobot Employee

If you are having difficulty logging in to DataRobot Community or DataRobot University, this post will walk you through helpful steps to resolve your issue.

What credentials exist to access DataRobot?

When you sign up for DataRobot AI Cloud Platform Trial (, the following DataRobot services become available using the same login credentials:

If you signed up for DataRobot Community or DataRobot University first, you must still sign up independently for access to the trial. If you use the same credentials for the trial, all three services will be available under the same account. 

See this post for details on troubleshooting login issues specifically related to logging in to the DataRobot AI Cloud Platform Trial.

The following DataRobot services for Enterprise customers use different (legacy) login credentials:

  • DataRobot Managed AI Cloud (US or EU)
  • DataRobot On-premise

Are you an Enterprise customer? 

If you normally log in to DataRobot from or, or log in to an on-premise installation, then you have legacy access credentials. These were provisioned by your organization and are not equivalent to the credentials used for DataRobot Community or DataRobot University.

If you use DataRobot's enterprise offerings (Managed AI Cloud or On-premise), you will need to create a separate second account that will provide access to DataRobot Community and DataRobot University

What sign-up method did you use?

When you sign up for an account from DataRobot Community, DataRobot University, or DataRobot AI Cloud Platform Trial (if applicable), you can choose to create an account with your email and password, or by linking your Google account, as shown in the image below:



Did you create an account using the Sign up with Google (1) option? If so, try signing in with the Sign in with Google option.

If you are signing up from and linking your Google account, the email address at sign up must match your Google account.

In this case, the Forgot password? link will not help since you did not create a password with DataRobot.2 You need your Google username and password to sign in with Google.

Did you create an account using the email/password (2) option? If so, try signing in with your email address and password.

In this case, if you can’t remember your password you can request a password reset with the Forgot password? link. You will then receive a password reset email to enable access. If you cannot find your password reset email, it may be in your spam folder.

Haven’t created an account yet? Sign up for a new account with either your Google account or with your email address and a password.

Get more assistance

If the above guide did not answer your question(s), please contact support. We are happy to resolve your issue so you can resume your work.

(And, if you're specifically having problems logging in to your AI Cloud Platform Trial, have a look a this Tip of the Day.)

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