Starting a Trial issue

[ronald888]

I received the Start the 14 day trial email yesterday. However, I initially got an error after sign in. I had updated my password successfully (I think).

After resetting the password, I was able to change it but now I am getting this error:

Signed in to identity provider successfully, but Portal account missing or invalid.

Any thoughts on how to get this resolved?

Thanks

[ronald888]

All good now! Thanks

[kfridrick · Accepted solution]

Hi @ronald888 ,

I took a quick peak at your account and it looks like you'll need the unique URL sent in your Welcome to Trial email. I have it and am going to direct message it to you in your Community inbox right now, so keep an eye out!

Best,

Kristin

AI Platform Trial Team