Starting a Trial issue

Starting a Trial issue

I received the Start the 14 day trial email yesterday. However, I initially got an error after sign in. I had updated my password successfully (I think).

After resetting the password, I was able to change it but now I am getting this error:


Signed in to identity provider successfully, but Portal account missing or invalid.


Any thoughts on how to get this resolved?



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2 Replies

All good now! Thanks

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DataRobot Alumni

Hi @ronald888 ,


I took a quick peak at your account and it looks like you'll need the unique URL sent in your Welcome to Trial email. I have it and am going to direct message it to you in your Community inbox right now, so keep an eye out!




AI Platform Trial Team