Disabled account

Disabled account

Good morning,

I am am trying to login to my DR account that's setup under the ASP program.  I am getting an error message "This account is disabled. Please contact your administrator".

 

This is the same account I was using through December 31st 2023 and was notified on December 22nd that there should be no changes to current accounts, yet I can't login.  

 

My username is "alru2721@colorado.edu".

 

How do I get my account re-enabled?

 

Thanks!

 

Alex Rukhotskiy

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2 Replies
jenD
DataRobot Employee
DataRobot Employee

Hi Alex. I'm looking into this and will get back to you ASAP...jen

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JulieH
DataRobot Employee
DataRobot Employee

Hi Alex, I know Support fixed the issue for you a while back, so just closing the loop here as well. Hope the courses are going well!

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