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Job Schedule Screen seems to be frozen

Jayant
NiCd Battery

Job Schedule Screen seems to be frozen

Hello colleagues,

I did schedule a job on an hourly basis in the data robot platform. Plz see screenshot attached.

The source data is a dynamic table in the AI catalog. But this job is showing up as 'Preparing job' for the last one hour and the Running option is grayed out. Can I kindly get some help here, because there is no way to see that sth is happening in the backend or not.Screen Shot 2021-07-22 at 1.42.29 PM.png

3 Replies
Anonymous
Not applicable

Hey @Jayant sorry for the delay

Can you please create a ticket with the support team. Just send an email to support@datarobot.com, explaining what you're seeing. Thanks!

 

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Sure  I can do that. Is it required to share the project with them, or just an explanation of the problem will be sufficient?

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Anonymous
Not applicable

I'd say start at an explanation and if they need more to get it resolved, they'll ask. They should respond to you fairly quickly. Okay?

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